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Frequently asked questions
What is the cut off time for booking in a collection?
How do I cancel my collection?
Can I rearrange my collection?
My parcel has not been collected, what can I do?
Can I have multiple packages collected?
Do you offer weekend collections?
Can you collect my package today?
What time will my package be collected?
Can I arrange for it to be collected from someone else?
Will you collect my parcel?
What is a hybrid courier?
Drop Off Services
Where is the nearest package drop off point?
Do you have a drop off service?
Can I ship large or heavy packages?
Do you offer door to door delivery?
What is an expedited shipping service?
How do I track my parcel delivery?
What time will my item be delivered?
How long will it take for my package to be delivered?
My package is lost- what should I do now?
Can I send a package to another state?
Do you offer cheap international shipping services?
What should I do if my package is late?
What happens if my item arrives damaged?
My item is being returned what do I need to do?
Can my item be delivered on the weekend or Bank Holidays?
Pricing and Booking
How do I send a package?
How do I get a shipping quote?
What are the size restrictions for shipping my package?
What payment methods can I use to place an order?
What can I send using your package delivery services?
Why can I not get a shipping price for my destination?
How much does it cost to ship a package to...?
Why are your prices so low?
I do not know the weight or dimensions of the package- can I book?
What is volumetric weight?
Can I add protection cover to my order?
Are your services suitable to ship my eBay items?
I am a small business, can I make use of your cheap shipping?
Can I save addresses?
What is a courier partner?
Why do I have two shipping labels?
When should I escalate a conversation with support?
Can I ship auto parts via a courier?
Can you mail alcohol?
I have forgotten my password, can you help?
How do I report a problem?
Do you offer business shipping rates?
Can I send clothes via courier?
Do you have a courier for exercise equipment?
Does Istanbul Summit Shipping have a contact phone number?
Can I ship a wedding dress?
Is it possible to ship a tent using your courier services?
Can I send toys via a courier?
Can I send to a PO Box address?
Can I use Istanbul Summit Shipping for shipping vinyl records?
What documents do you need to attach for shipping within the EU?
What documents are needed to ship outside of the EU?
When will my label be available?
How do I get my shipping label for my package?
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